At a glance
You may request a full refund within 14 days of purchasing any subscription plan or one-time credit bundle. Our order process is conducted by our online reseller Paddle.com as the Merchant of Record, which provides all billing support and handles returns and refunds.
1. Merchant of Record (Paddle.com)
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns and refunds in accordance with this Refund Policy and the Paddle Checkout Buyer Terms.
2. 14-Day Refund Window
We want you to be completely satisfied with KardMesh. You can test the platform for free before purchasing using our 2 instant guest trials and the 5 free welcome credits granted upon account sign-up.
If you are not satisfied with your purchase (whether for a monthly or annual Starter, Pro, or Advanced subscription or a one-time Pack 25, Pack 120, or Pack 250 credit bundle), you are eligible to request a refund within 14 days of the transaction date.
- Once a refund is processed, the full amount is returned to your original payment method and the credits granted by the refunded order are deducted from your account balance.
- Refund requests may be declined in cases of demonstrable fraud or repeated refund abuse.
3. Automatic Credit Restoration on Failed Jobs
If a 3D hair generation job fails due to a technical server or GPU worker error, you are not charged any credits: reserved credits are automatically released back to your available balance. If you experience any technical issue that prevents you from using your credits, contact us and we will promptly restore your credits or issue a refund.
4. Subscription Cancellations
- Cancel Anytime: Monthly and annual subscriptions renew automatically unless canceled prior to the renewal date. You can cancel your subscription at any time in one click via the Manage Subscription button in your account (Paddle Customer Portal) or via the link in your email receipt.
- Effect of Cancellation: Canceling stops all future recurring charges while keeping your subscription active until the end of the current paid billing period.
5. How to Request a Refund
To request a refund within 14 days of purchase or for any billing assistance, you can:
- Contact KardMesh Support: Email support@kardmesh.com with the email address linked to your account or your Paddle receipt/order number; or
- Contact Paddle Buyer Support: Use the support link in your Paddle email receipt or visit paddle.net.
Refund requests are typically reviewed within 24–48 business hours, and approved refunds appear on your payment statement within 3–5 business days depending on your payment provider.